My terms of service ensure a seamless and satisfactory experience. I am well-versed in navigating the intricacies, ensuring that our events are compliant and successful. With a commitment to transparency, I outline our services, fees, and deliverables clearly once we have come to an agreement In writing via. text or email, ensuring that there are no surprises along the way. If a product is purchased directly from my website, the items will have a description, details, pricing, and delivery methods clearly listed. If any questions or concerns please Email me directly, which you can easily access in the contacts section, located in the top of the webpage header.

Cancellation Due to Unforeseen Circumstances

At Essence U.G.P., I understand that life is unpredictable and sometimes circumstances beyond our control can arise, even during events. While I strive to provide our customers with exceptional service and uninterrupted experiences, there may be instances where I may have to cancel certain activities or services due to unforeseen events. I want to assure you that the decision to cancel is never taken lightly, and is only made when absolutely necessary to ensure the safety and well-being of our clients, staff, and equipment. Although cancellations may disappoint, I am committed to working diligently to find alternative solutions or make suitable arrangements whenever feasible. I value your understanding and appreciate your continued support as we navigate through these unpredictable situations together.

Full Payment Before Services Are Rendered

At Essence U.G.P., I believe in transparency and efficiency, which is why I require full payment before commencing any service. My terms of service ensure a clear understanding between I and our valued clients. By requesting full payment upfront (Deposits, partial payment plans, and/or any funds collected before the scheduled date of service are accepted), I aim to streamline my operations and provide a seamless experience for my customers. Deposits are non-refundable unless written in our terms of service before booking and signing the agreement. This practice allows me to allocate the necessary resources and dedicate my entire focus to delivering the best possible results the day of service. Ultimately, with paying in full before the service starts, both parties can have peace of mind, knowing that the commitment is secured, and the project can proceed smoothly. This practice is an industry standard.